08 Nov WHAT HAPPENS IF MY LONG ISLAND CAR SERVICE IS LATE?
AVOIDING THE DREADED LATE ARRIVAL OF YOUR CHAUFFEURED CAR
Many of the people who are booking chauffeured transportation are doing so for a time-sensitive, strictly scheduled event. Whether it’s for a wedding, a business trip or a special night out, punctuality is important and schedules must be kept for the night to stay on track. Unfortunately, when you the execution of your plans is contingent upon the punctuality of a person, things can go awry when that person isn’t trustworthy. Here are a few ways to avoid booking with a company that doesn’t have punctuality at the top of their list.
This seems like a no-brainer, but most people reading reviews for car service companies are skimming for words like “dirty car,” “over-priced” or some other similarly sensational fare. Read reviews carefully for accounts of cars arriving late or of a chauffeur not knowing exactly where your location is. These questionable practices indicate a disconnect between what you need from your transportation company and what they’re able to provide.
TALK TO AN EMPLOYEE IN PERSON
Another way to get a good idea of whether or not the company you’re booking with will be punctual is to speak to an employee in person. Customer service skills can usually indicate a company’s pride in meeting its customers’ needs and expectations, and when it comes to car service, punctuality is at the top of the list. If you have a great interaction with a professional, friendly, courteous and well-spoken chauffeur who takes pride in his representation of the company that employs him or her, there’s a good chance that he or she will take even greater pride in showing up on time and opening your limousine door for you with a smile.
KEEPING CALM WHEN YOUR CAR IS LATE
Dealing with a late car is probably one of the most frustrating things corporate travelers or date-night enthusiasts can experience. The most important thing to know about your company before the time comes for them to pick up is their policy for on-time arrival. If they have an on-time guarantee and are considerably late, your trip could be free. Additionally, the chauffeur should be aware of his or her estimated time of arrival throughout the journey to pick you up. If at any point, he or she notices that they’re going to be late, they should immediately contact you and let you know.
Having a positive experience with your chauffeured transportation company is as simple as knowing exactly what the company offers and what you should expect in any situation. Be familiar with your chosen company’s policy on late pick-ups and don’t be afraid to call them out when they haven’t kept up their end of the bargain.
Executive Limousine of Long Island offers an on-time guarantee. If we’re late, you don’t have to pay. However, we’ve got a stellar track record of being on time, every time. No exceptions, no excuses!