FREQUENTLY ASKED QUESTIONS


GENERAL QUESTIONS

What is your service area?

Our primary service area is Nassau and Suffolk CountyLong Island and the 5 Boroughs ofNew York City. We can also provide ground transportation at other locations upon request. Call ourReservations Department at (888) 245-3556 for details and a rate quote.

What vehicles do you offer for hire?

Our fleet includes sedans, stretch limousines, stretch SUVs, mini buses, party buses, and vans.

What are your Rates?

Executive Limousine offers all-inclusive airport service, as well as hourly service based on minimum time requirements and based on the vehicle you choose. Please call our Reservation Department for more details.

Are you closed holidays?

No. As the premier limousine service provider in New York, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

How far in advance do I need to make a reservation?

We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at (888) 245-3556.

Do you provide child safety seats for your vehicles?

Yes, you may reserve a child safety seat for just $1.00 per seat. Each of our vehicles is equipped with the proper seat belts, so you are welcome to bring your own child seat. If you require one of our child safety seats, please speak with a Reservation Agent prior to the date of your transportation.

Do you have a lost and found department?

Yes. Please contact our customer service department at (888) 245-3556 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While Executive Limousine is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

What is your privacy policy?

At Executive Limousine, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Executive news, specials, and promotions. We will never sell your information to anyone.


AIRPORT TRANSFERS

What is a private ride?

A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on all private ride service.

Why do you suggest such early pick up times for departures?

Since the 9/11 tragedy, airport security can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

What happens if my flight is delayed?

We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Will your driver help me with my luggage?

Yes, our Chauffeurs are always happy to assist you with loading and unloading your luggage and other items and bringing them right up to your door.

Will you meet passengers in the airport?

Yes, we offer several different services from baggage claim meets, curbside pick up to on-site coordinators for large groups. Please call us at (888) 245-3556 for more details.


RATES & BILLING

What is your cancellation policy?

In a Sedan if you cancel less thansix hour before your scheduled pick up time, we will charge a 100% cancellation fee. We require at least 24-hour notice to change or cancel your reservation for suv’s, and limousines, and may require longer notice for all other specialty vehicles. Please speak with a Reservation Agent for additional policies regarding cancellations.

What credit cards do you accept?

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.

Why do you ask for a credit card number when I make my reservation?

A credit card is to hold your reservation and will not be charged until the day before your trip. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance.

Do I have to pay with the credit card provided during reservation set up?

No the credit card taken during the set up of your reservation is just to hold your reservation. You can use any other card or form of payment at the time your trip takes place.

Do I need an account to make a reservation?

Yes you do need an account to make a reservation. A valid credit card is also needed to guarantee your trip.

How do I get a duplicate receipt?

Contact our accounting department at (888) 245-3556. They can email or fax you a duplicate receipt for your records.

Why are the dates on my bill different from my travel dates?

We do not process credit card transactions in our vehicles, so credit card transactions are posted after our Accounting Department closes out your trip. Processing generally takes about three days.

Why is the amount charged differently from the amount I was quoted?

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our Accounting Department at (888) 245-3556 to review your charges.