Buyer Beware- Top 10 things you must ask before hiring a Limousine service! The very fact that you are renting a limousine means that you are looking for comfort, security, and five-star service, so you will want to make sure that is what you will get.
Before you even call a limousine service, you can go online to check customer reviews and the rating the company has with the Better Business Bureau. Many people do take the time to relate their experiences with the limousine service, whether good or bad, so it is just common sense to read what they have to say. If their luxury ride turned out to be late, not fully equipped, staffed by a rude or inexperienced driver, or not the make and model specified in the reservation, the reviews will say so.
You can also find customer reviews online. Those who have had a bad experience often want to alert others to avoid a similar disappointment. You can visit the Better Business Bureau site to check out the limousine company's rating and see if any complaints have been registered against it. This kind of background checking before you open negotiations is just common sense.
After doing some background checking, you can then evaluate the level of limousine service from the very first phone call. If the phone lines are unmanned, you are asked to leave a message or placed on hold, or have other reasons to think that the company is understaffed, you may want to look elsewhere for a service.
If you get a representative, make sure you get clear answers to your questions, check for guarantees of satisfactory service, and expect courtesy throughout the negotiations. Things to look for are a large fleet of cars open to inspection, a written contract that specifies all the services you have asked for, proof of licensing and insurance that covers the passengers as well as the vehicle, and a binding reservation on the exact make and model of car you desire.
When finalizing a deal with a Limousine service company, it is a good idea to make a deposit. This creates a binding contract between you and the company. However, it is not a good idea to pay fully in advance. This is a sign that the company may not even plan to provide satisfactory service, much less a guarantee of a good experience.